Refund policy
Thank you for shopping at Trendstorr. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and our procedures.
1. Returns Eligibility
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Timeframe: You have 30 calendar days from the date you received your item to request a return.
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Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Exclusions: Certain types of goods are exempt from being returned, such as perishable goods, custom or personalized items, and intimate or sanitary goods. Gift cards and downloadable software products are also non-returnable.
2. Return Process
To initiate a return, please follow these steps:
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Contact our customer support team at sikarwardeepak@gmail.com with your order number and the reason for your return.
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If your return is approved, we will provide you with instructions on where and how to send your package.
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Items sent back to us without first requesting a return will not be accepted.
3. Shipping Costs for Returns
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You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
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Once we receive and inspect your item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5–10 business days, depending on your bank or card issuer).
5. Late or Missing Refunds
If you haven't received a refund yet, please check your bank account again or contact your credit card company. It may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at sikarwardeepak@gmail.com .
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same thing, send us an email at sikarwardeepak@gmail.com for further instructions.
If you have any questions regarding our return and refund policy, please reach out to us at sikarwardeepak@gmail.com